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To Village Residents,
The Village of Delhi would like to inform the residents of the village who fall under schedule “A” for water billing that we had an issue which we feel explanation should be made. As you are aware, we have recently changed our water billing software. Transitioning from one computer program to another is never an easy move no matter how much care and effort is taken. We certainly tried to make this change smoothly and of no concern to you, the residents. Unfortunately, we have identified a problem that actually occurred last November, but did not manifest itself until this cycle of billing for those on schedule “A”. In October, instead of the billing drawing in the numbers for the normal three months of water consumption, it only brought in two months. You should have noted that your bill for the last cycle was low. Now, the program has billed for the last four months, making up for the lost previous month. That means that your bill for this cycle is significantly higher. You are not paying for water you did not use, only catching up for the water consumed which failed to be billed last time.
We apologize for any difficulty this may have caused you. We always try to look out for our residents’ interests and provide the best service possible. If you feel that you would like further explanation, the mayor’s door is always open and I am glad to take time and visit. If you would like to see how your water bill was arrived at for this quarter, either Kim or Pam would be happy to show you how the numbers were calculated.
We are hopeful that the “glitches” have been worked through and that all future billings should be error free. Thank you for your patience and understanding regarding this matter. Please do not hesitate to contact us with any problems or concerns.
Sincerely,
Mayor Jeff Gearhart and the Village Board